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COVID-19

We understand that you have questions, and we want to provide you with answers. Below is a list of our most Frequently Asked Questions for your convenience. If you have any further questions, please don’t hesitate to reach out to us via our Contact Us Form.

  • If you are experiencing an emergency, please call 911 or locate your nearest emergency room.
  • Rapid COVID-19 Antigen + Flu A&B testing with real-time results is available only for symptomatic patients who have a testing reservation. Patients seeking COVID-19 testing must be evaluated by a doctor or nurse practitioner as a part of an Urgent Care or Emergency Room visit.
  • No Appointment Required.
  • Please contact your insurance plan to determine cost-sharing waiver eligibility or coverage for COVID-19 testing and treatment.

Is It Safe to Visit Legacy ER & Urgent Care With Non-COVID-19 Symptoms?

Yes, we have designated sanitation protocols to ensure the cleanliness of our facilities, including state of the art UVC disinfection. We have also given extensive training to our staff about proper disinfection techniques.

We promise the same great level of care you’re accustomed. Please be assured that we are going above and beyond all CDC guidelines to ensure the health and safety of our patients and staff.

Are Facemasks Required at Your Facilities?

Yes. Per CDC guidelines and company policy, to reduce patient and staff exposure to COVID-19, a mask must be worn at all times by patients, staff members, and visitors while in our facility. We are happy to provide you with a facemask during your visit if you do not have your own. We appreciate your understanding and continued support as we meet the healthcare needs of our communities.

Have the Services Provided at Legacy ER & Urgent Care Been Affected by COVID-19?

No. We are operating as usual with no changes to services at this time. We are following all CDC guidelines throughout our clinics.

All Legacy ER & Urgent Care facilities are open.

  • Urgent Care billing available from 7 a.m. to – 9 p.m. every day
  • ER is open 24/7

To find a clinic near you, click HERE.

Are You Testing for COVID-19?

Yes, FDA EUA Authorized Rapid COVID-19 Antigen + Flu A&B testing with real-time results is available only for symptomatic patients. Patients seeking COVID-19 testing must be evaluated by a doctor or nurse practitioner as a part of an Urgent Care or Emergency Room visit.

Will Legacy ER & Urgent Care Be Administering or Planning on Administering the COVID-19 Vaccine?

Legacy ER & Urgent Care will not be able to provide COVID-19 vaccines to the public.

For the latest information on when and where you can get a COVID-19 vaccine, please visit the Texas Department of State Health Services HERE.

Where Can I Get Tested?

You can come into any of our convenient Dallas-Fort Worth area Legacy ER & Urgent Care facilities to get a FDA EUA Authorized Active COVID-19 Swab and Antibody Testing. COVID-19 Antigen testing is available for symptomatic patients.

Are COVID-19 Tests Covered by Insurance?

With the National Public Health Emergency (PHE) period for Covid-19 set to expire on April 15, 2022, cost-sharing waivers will no longer apply for most insurance plans for COVID-19 diagnostic testing and related office visits.

Please contact your Insurance Provider if you have questions related to COVID-19 coverage or your specific plan copays, deductibles and out of pocket maximums.

  • Rapid Antigen SARS-COV2 testing will be $207.00 (CPT 87426), including visit and test
  • Rapid Antigen + Flu A & B Swab testing will be $254.00 (CPT 87428), including visit and test
  • Active PCR Swab testing will be $273.00 (CPT 87635), including visit, blood work/swab, and lab
  • Antibody IgG Serology testing will be $273.00 (CPT 86769), including visit, blood work/swab, and lab

If I’m Tested, What Do I Do Next?

If you have been tested for COVID-19, you should immediately return home and quarantine yourself and your entire household until you receive your results. You should not leave your home for any reason other than a medical emergency. Following these instructions is extremely important.

How Long Do the Results Take? Are My Test Results Back Yet?

Test results range depending on the test.

  • IgG Antibody Test you can expect your results in 2-3 days
  • Active Swab Test you can expect your results in 5-7 days
  • Antigen Test you can expect your results in 15 minutes

Rest assured, we will call you with your results as soon as we receive them. Please do not call for your results as this hinders our staff from providing care to patients in the facility. We will call you when the results come back.

I Was There Two Weeks Ago for (Bronchitis), Do I Need to Be Tested?

If you were diagnosed with another condition, it is unlikely you need to be tested. We recommend remaining at home for a minimum of 14 days. If you develop symptoms that last longer than 14 days, you must be symptom-free for more than 72 hours before you and your household stop your quarantine. You should only leave your home for medical emergencies.

Who Is at Risk for COVID-19?

According to the CDC, those who have traveled to or from an affected geographic area with widespread community transmission, and is experiencing fever and symptoms of lower respiratory illness, such as cough and shortness of breath. Please visit cdc.gov for updated information.

Also, those with close contact with a laboratory-confirmed COVID-19 symptomatic patient and are experiencing fever or symptoms of lower respiratory illness such as cough and shortness of breath.

How Can I Help Prevent the Spread of COVID-19?

To prevent the spread of germs, it is important to:

  • Cover your mouth and nose with a tissue when coughing or sneezing
  • Wash your hands often with soap and water for at least 20 seconds or clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol.
  • Wear a mask while out in public.
  • Also, stay home when you are sick with a respiratory illness and avoid sick people if you are well.

If I Come To Legacy ER & Urgent Care, Can I Get Sick?

All visitors to any of our locations will be asked a series of CDC recommended screening questions before entering the facility.

Anyone who responds with a yes to these questions will be asked to return to their vehicle, where they will complete online registration and be directed with the next steps in their treatment separated from all other patients with a dedicated care team.

Why Can’t a Healthcare Provider Give Me More Details About a Patient Who Is Being Treated?

We take the privacy of our patients very seriously. Federal privacy laws, also known as HIPAA, require strict confidentiality and prohibit the release of any information about a patient that is part of their medical record, including where they live, work or worship, their medical history, pre-existing conditions, and other demographic information.

What Should I Do if I Have an Emergency Medical Condition?

If you feel you have an emergency medical condition, you should immediately hang up the phone and call 911. If you think you have an emergency condition and have symptoms of COVID-19, you will need to let the 911 operator know that you think you might have COVID-19.

Where Can I Find More Information About COVID-19?

You can find information related to COVID-19 at https://www.cdc.gov/coronavirus/2019-ncov/index.html.

How Can I Prevent the Spread of COIVD-19 After I Leave Your Facility and in General?

Preventing the Spread of COVID-19:

  • Stay home except to get medical care
  • Separate yourself from others
  • Call ahead before visiting your doctor
  • Wear a face mask and wash hands often

If you are experiencing worsening symptoms, seek emergency medical attention and let the caregivers know you have COVID-19.